Thermophore MaxHeat Pad 14″ x 14″

Update 7/4/12 NEW Customer Service Rep! Excellent! UPDATE 8/9/14 Thermohore found and fixed the problem – now 5 stars!
7/04/2012 UPDATE — Well, after my 2nd purchased replacement broke in 6 mos (they are the best on the market and I need and use them regularly)– I decided to call Battle Creek to let them know how bad the problems. The customer rep answering the phone said she was new and was in the process of getting things underway. When I told her of my purchases and my experience — gave her the dates of purchase on Amazon — she said that this was just awful and she immediately shipped out two new replacements.In the interim, I had already ordered the larger (longer) one as my current problems need heat spread over a large range. Very recently, I spilled some chocolate on the cover and had my assistant who does my laundry wash it (as I always have) in cold water. However, she did not understand that when you need to wash something in cold water, you don’t put it in the dryer afterwards. :- She did, it shrunk and didn’t cover about 1/5 of the heating pad. I tried to use it that way but it didn’t work as I needed it.I emailed this same new rep and asked if I could purchase a new cover — explaining the fault on my end for the problems. She emailed back that she was sending me. gratis, a replacement cover for the longer pad.I think there is a new commitment to honor the warranty, the rep seems convinced that there is a real problem here — she postulated a variety of causes and I proposed some different ways of honoring the warranty that would be an improvement. She said that she would be discussing these with management.***So right now*** — because the product is sooo excellent that I was willing to buy a new one every six months despite the failures — I would say it is worth the gamble to buy the product you like. I’ve raised my rating from 1 star to 3 stars.I cannot comment yet on whether there are any changes in how long the item will work because I;ve only had the latest one a couple of months. But given the new attitude towards honoring the warranty — I am not concerned.But if things improve, I will be coming back to change the rating again.************I leave below the original history of my reports on the product.**************************UPDATE: Amazon reimbursed me when manufacturer wouldn’t honor warranty — so I bought a replacement with the old style manual switch — figuring the new auto-switch might have caused the item to stop working after 6 months. Well, I am lying here in bed with the replacement unit which just abruptly stopped working — again just about precisely 6 months after purchase — just like the previous one.As indicate in my initial review below — my first Thermaphore lasted 7 years. Now I have purchased two in a row — each of which lasted 6 months with the manufacturer not honoring the warranty.Read what happened on the first go around. And I see that others recently have had the same experience. Clearly Thermaphore has gone to seed and able to dupe its customers who believe it is the same quality from years gone by.Please! Please! — do not buy this product! Send a message to Thermaphore — they cannot capitalize on their good name at the expense of consumers while they turn that name into mud.Put Thermaphore out of business! Don’t buy their products!No wonder there is so much overt outrage being expressed at big business and its greed. It’s been a long time coming. I can’t believe that I am on that band-wagon now._______I purchased the 14×14 autoswitch Thermophore on November 8, 2010. It was my second one.The first one was not the auto-switch but the older style regular switch purchase 7 years earlier. I replaced it because the switch lever (that turned on and off the heating pad) had popped out of its “socket” and when pushed back in would not stay there. The pad itself worked just fine. It was almost certainly my fault that the switch lever popped out as I use it while in bed and I could have easily rolled on it when asleep. (The switch lever is designed to only keep the pad only when you hold the switch lever down. So if you fall asleep — as I often do — the switch lever pops up automatically and turns on the heating pad.The first pad was absolutely wonderful. It created moist heat — something I need for my back which occasionally gets bulging discs. (Once one disc actually herniated.) I am a woman and for many years lifted weights (not the cause of the disc problems) and occasionally would strain something and when I needed to alternate hot and cold, this was the item I would used for moist heat.In the last couple of years, I have not been able to workout and have begun to develop arthritis in various parts of my body. I use the heating pad almost nightly.So when the switch on the first one broke, I was happy to order a new one. I saw that now Thermophore had an autoswitch version — so I ordered that — and loved that feature.SO WHAT HAPPENED!?As I said, I ordered the new one with auto-switch on November 8, 2010. I use it almost nightly. Last night I was using it and right in the middle of heating the heating mechanism stopped working. The autoswitch still said ON but the heating element inside the pad was not heating.This was slightly over 5 months and therefore 6 weeks past the return window for defective merchandise. Amazon said to call the manufacturer as the item had a year warranty and was covered. Amazon gave me the phone #.I called and this is what the manufacturer said:a.I needed to return the item ***at my own expense and effort*** — find packaging to put it in and so forth.b. Upon receipt, they would look at it and decide whether its failure was due to a defect. (It obviously was as it stopped working right in the middle of a heating cycle.)c. Then if they so deemed it was a defect, they would send out a replacement by the cheapest and slowest method possible.d. Even if they found it defective, they would NOT reimburse me for my shipping expense.Since the shipping expense for me (UPS) would be over 25% of the original purchase price, that was a little preposterous. As I need to use it nightly, I could not go without a heating pad for the 4-6 weeks process that this could take. Which meant I would have to order another one immediately and perhaps I would end up with 2 because Thermophore would deem the first one defective.I explained this to the Thermophore representative and she said, basically, “tough”, *that was the manufacturer’s warranty.I told them I would file a complaint with Amazon– and again, she didn’t care and basically said again “tough.”I am a long time Amazon customer (over 10 years) and I buy everything I can through them. Amazon offered to take care of the matter for me and arranged for me to get a replacement at minimal extra cost (as the price had gone up since I purchased it.)I decided not to go with the autoswitch this time — hoping that that was the cause of the defect — but it is not clear.If this was not such a great pad — and all the positive reviews are correct — the complaints, though valid, are from individuals who had a different idea as to what the heating pad could do — not that the heating pad did not work superbly.Manufacturers are increasingly producing cheaper and lower quality versions of their products that break down rapidly and the manufacturer imposes conditions on their warranty that do everything to deter the customer from actually exercising their warranty right.Though my time is worth much more than the time to post these explanations (I am an attorney) and certainly more than what I have to do to get my warranty honored, I have decided to make it a campaign to publicize the behavior of manufacturers who exploit the online market in the way they that they do.My hope is that others will follow suit and will force manufacturers to clean up their act or go out of business. I consider these actions an important public service.So Thermophore — take a look at this incident and see what you ought to do to change this kind of customer experience. Your reputation is on the line — and thus — so is your business’ viability.

Finally! A heating pad that actually gets HOT!
Decades ago I had one that got hot, but have bought at least 3 other heating pads in the past 10 years that barely felt warm on bare skin, they’re not even worth using.This baby gets hot! On the highest setting using it on bare skin is borderline painfully hot, so I end up using it on high setting over clothes or set to medium on bare skin. Even on medium setting this gets hotter than the last three pads I bought (popular name brands, I believe I bought them all at Walmart and/or Target).Note: this is the Thermophore “MaxHeat” pad… They also have a “Classic” pad that requires you to hold down a switch for it to stay hot (as a safety feature, so if you fall asleep and release the switch it will turn off.) I prefer this one that turns off automatically in 20 minutes because I often use it when going to sleep/ taking a nap, and it’s sounds like a pain to have to hold down a switch for it to stay on, so I’d likely end up laying on it or something to keep it on… but I realize that’s dangerous. With this pad if I’m still awake and feel the pad cooling after 20 minutes, it’s easy to switch it off and back on again to restart the heat. Also note they have larger (full back) and smaller (neck) sizes than this one, all sizes available as MaxHeat or Classic. And prices from various sellers for the same item can vary greatly here on Amazon so shop around.Awesome heating pad – I highly recommend it!!!

Works well and excellent quality. Delivers moist heat

HOT, HOT, HOT… Finally a heating pad that actually gets HOT!

After buying & returning 2 cheap heating pads that barely got warm, it was nice to finally get one that actually gets hot like the old ones did. Cost 2-3 times more than the cheap ones, but worth it to me.